I worked my way up from the very bottom in my life. I started working for a family-owned restaurant when I was just a kid, washing dishes, taking out trash, doing whatever it takes to make sure the business was successful. I learned some terrific life lessons throughout my career, and I want to share some of those with you.
- Be Adaptable: They say the definition of insanity is to do the same thing over, and over again, and expect a different result. The thing is, if you are expecting a result and you don’t get it, you can’t give up. Be adaptable. Try something new. Roll with the changes, and do not ever give up. Be adaptable, try something new. Eventually, you will find a way to get what you want. Just remember to be adaptable.
- Think Ahead: Planning. Planning is the key to everything. I am a huge believer in the power of a checklist. Every time I or my staff has a new process that has to go into place, we document each step and create a checklist, making the process idiot-proof the next time we do it. Before we start something, we start the checklist. When it is over, we can review, learn from our mistakes, and improve the process for the next time. This is something you learn in construction, and certainly, this is where we started developing this procedure but now we are using this all over the place.
- Kill the word “can’t”: Can’t kills. Kill it first. The word can’t, to me, means “didn’t try hard enough.” There is always, always a way. Maybe not today, but sometime in the future. No means not right now. Can’t means “need to find a different way.” In the same way, my team is great about not coming to me with problems. They come to me with a potential solution. There is no “can’t” in our vocabulary.
- Work hard: I admit it. I’m a workaholic. I like to work, and I always have. I like being around people who feel the same way, and I’ve made sure my staff is the same way. We are motivated by success at work, and success is made by our motivation. I have extremely high expectations for my team. I expect them to work hard, 8 hours (at least) every day, and do what it takes to get the job done. You know what? They do. They exceed my expectations by working harder (but not working more) and because of this, we are successful.
- Rest: On the flip side, I make sure my staff takes a break every day. I usher them out the door on Friday afternoons, telling them to go and enjoy their weekends and their family. I don’t expect them to be on call 24/7, I want them to have time to rest. That way, when they are at work, they are recharged, energized, and ready to make things happen. Rest, so when you are at work, you are at your best.
- Do what you enjoy – I know, this is trite. But here’s the thing… it’s true. I come to work raring to go, loving every new thing we encounter, enjoying every new relationship we build. I am truly passionate about our company, about my products, and about being the best we can be. If you don’t feel the same way about your job, it is time to find a new job. I expect the same devotion, passion, and delight from my staff, and will not settle. Fortunately, it shows in their diligence, their dedication and their drive, as well as in the energy and terrific attitudes that they bring to our work.
I would love to hear what you have to add to our list of secrets to success. Don’t forget, of course, that the best secret to success comes from being prepared; clean, cool and under control… and nothing will help you achieve that better than our flushable wipes.
Wishing you a very successful week.